Return Policy
At Eyclipse, your satisfaction is our priority, and we strive to ensure the highest quality in every order. If for any reason you are not completely satisfied, we are happy to offer returns or exchanges. Below are the details of our return policy:
Free Returns on All Orders
We cover free shipping for all orders. However, for returns, you will need to provide a return label. Once we receive the returned item(s), we will process your refund in full.
Return Conditions
- Condition of Items: All items must be returned in the same, new condition as received, with no signs of wear, use, or damage.
- Inspection Process: Returned items will be inspected upon arrival. If the item is damaged, shows signs of use, or is missing original packaging, a partial fee may be deducted from the refund depending on the item's condition.
Refund and Exchange Process
- Refunds will be processed within 7-10 business days after we receive the returned item(s).
- Exchanges are subject to stock availability. If an exchange is not possible, we will issue a full refund.
How to Return Your Order
- Contact our customer service team at support@eyclipse.com to initiate a return or exchange.
- Provide your order details and reason for the return.
- Ship the item(s) back to us using a return label you provide.
Additional Information
- Returns must be initiated with 14 days of receiving your order.
- Items marked as final sale or customized products are not eligible for return or exchange.
- If you have any questions or need assistance, our customer service team is here to help.
Thank you for choosing Eyclipse. We appreciate your business and are committed to providing you with an excellent shopping experience.